In the event of an order in our online store, we will take back the purchased goods within 14 days and refund their value, the two conditions for this being that the returned goods are in unworn, salable condition and that you are a Ptk. to be classified as a consumer. The Civil Code 8:1. According to § (1), point 3, "consumer: a natural person acting outside the scope of his profession, independent occupation or business activity.".
All of our products are subject to a warranty itemized on the invoice, which can also be read on the product data sheet in our online store before purchase. In the case of special products, such as single-use products, films, glass films, the guarantee applies only to the correctness of their size, which is also indicated on the issued invoice.
In all cases, we strive to keep the time frame of warranty processes to a minimum, but there are cases when we have to return the returned defective goods to its distributor, asking for its inspection, so the lead time of these processes can vary.
Garancia Plus is a convenience service, which we take care of in the event of a malfunction of the purchased products, the related delivery processes, so in the event of a product defect, we will send a courier for the defective part, and after inspection, we will also deliver the replacement product to your home at our expense.
